FAQ

Q: How can I get an estimate?

You can get a free estimate by filling out our online form or by calling us directly at 813-567-8010

Q: Do I need to be home during the move?

You must be present the day of the move. You must sign documentation and explain to the movers exactly what is being transferred. You’ll be asked to perform a walkthrough after the movers have loaded the truck. When the truck pulls away, they are finished, therefore it is the time to bring up anything that might have been overlooked.

Q: When is the best time to move?

The summer months, from May to September, are often the busiest for moving companies. You should start planning early if you intend to relocate within that time.

Q: Should I tip the movers or buy them lunch?

It is usual to tip movers, but it is entirely up to you, just like with taxi drivers and waitresses. Tipping the movers is greatly appreciated if you feel they did a good job and looked after you. Our movers are continually reminded not to inquire, make suggestions, or otherwise put you in a bad situation.

Q: How are your movers hired and screened?

Our hiring procedure is really drawn out. All applicants are vetted, with their backgrounds checked as well as their driving records and other pertinent information. This has helped us develop as a team and keep our attention on quality.

Question 1

What areas do you serve?

Answer

We provide local moving services in Northern California and have the ability to move you anywhere in the nation or overseas.

Question 2

Are you a licensed and insured moving company?

Answer

Yes, Johnson & Daly Moving and Storage is fully licensed and insured. We prioritize the safety and security of your belongings.

Question 3

What types of moves do you handle?

Answer

We handle all types of moves, including residential, corporate, long-distance moves, safe moving, piano moving and other specialized item moving.

Question 4

How far in advance should I schedule my move?

Answer

We recommend scheduling your move at least 3-6 weeks in advance to ensure availability and to allow ample time for planning.

Question 5

Do you provide packing services and supplies?

Answer

Yes, we offer professional packing services and a variety of packing supplies to ensure your items are securely packed for the move. We also offer free recycled packing supplies for our customers as part of our sustainability program.

Question 6

Can you move heavy or specialty items (Pianos, safes, art pieces/sculptures)?

Answer

Absolutely. Our team is trained to handle heavy and specialty items such as pianos, antiques, and artwork with the utmost care. We also provide in-house crating services for specialized or large items.

Question 7

Do you offer storage solutions?

Answer

Yes, we offer both short-term and long-term storage solutions in our 150,000sqft, secure storage facility

Question 8

How do you ensure the safety of my belongings in storage?

Answer

Our storage facilities are equipped with advanced security systems, climate control, and are maintained by our trained staff to ensure your belongings remain safe and in excellent condition.

Question 9

How are moving costs determined?

Answer

Moving costs are based on factors such as the distance of the move, the volume of items, and any additional services like packing or storage. We provide free on-site or virtual estimates to give you an accurate quote and a not-to-exceed price.

Question 10

Are there any hidden fees?

Answer

No, we believe in transparent pricing with no hidden fees. Our estimates include all potential costs, so you know exactly what to expect.

Question 11

What forms of payment do you accept?

Answer

We accept various forms of payment, including cash, checks, ACH, and major credit cards.

Question 12

What should I do to prepare for moving day?

Answer

We recommend decluttering your home, packing non-essential items ahead of time, and labeling boxes clearly. Our team will provide detailed instructions and support throughout the process.

Question 13

What happens if there is bad weather on moving day?

Answer

Our team is experienced in handling moves in various weather conditions. We will take necessary precautions to protect your belongings and ensure a safe move.

Question 14

How do you handle fragile or valuable items?

Answer

Our professional movers use specialized packing materials and techniques to ensure fragile and valuable items are securely packed and transported. For the most delicate and valuable items we provide crating services in-house.

Question 15

What should I do if I need to make changes to my move date?

Answer

If you need to change your move date, please contact us as soon as possible. We will do our best to accommodate your new schedule.

Question 16

What if I need additional services after the move?

Answer

We are here to help with any additional services you may need after your move, including unpacking, furniture assembly, or additional storage.

Question 17

How can I get in touch with Johnson & Daly Moving and Storage?

Answer

You can contact us by phone, email, or through our website. Our friendly customer service team is ready to assist you with any questions or concerns.